While our employee assistance counselors are not available in person because of the reduced on-site campus operations, employees and their covered dependents have telehealth and e-counseling access through their EPO and PPO insurance plans. Working with the Arizona Department of Administration (ADOA), we were able to secure an agreement for waived copays for medical services and mental health visits through telehealth and e-counseling visits at this time for three of our four insurance carriers. These include:
Blue Cross Blue Shield – download BlueCare Anywhere
Aetna – download Doctor on Demand. (Copay for e-counseling not waived at this time)
If the copay waiver for telehealth and e-counseling with Blue Cross Blue Shield, Cigna, or UnitedHealthcare does not work, please call ADOA at 1-800-304-3687 and ask to be connected with your dedicated insurance vendor. Employees on the domestic partner plan should call UnitedHealthcare at 1-800-357-0971.